Values

At Riad Mayfez Suites & Spa, we strongly believe that the art of welcoming, is led by caring and quality of exchange between the Riad, the staff and the guests.

VALUABLE MEN AND WOMEN

Nearly all our staff are men and women originating from the Medina. They love and know the medina like no one and love to share their passion with our guests.

At Riad Mayfez Suites & Spa we especially value curious and creative minds. Most of them have learned their jobs with us.

But what we are most proud of, is that they care for our guests with their hearts.

RESPECT FOR THE CULTURAL SPECIFICITIES

Morocco is known for its natural hospitality. Good faith, good intentions and availability are keys of this hospitality.
At Riad Mayfez Suites & Spa we respect and cherish this genuine and spontaneous hospitality. Different from the standardized efficiency of the international codes that travellers are used to, the Moroccan hospitality comes from the heart and gives a real sense to human relations.

FAIR TRADE

Sharing the values of modern Morocco and breaking the code of the « cheap made in Morocco » cliché, at Riad Mayfez Suites & Spa, we chose to make of respecting social values our motus.

In compliance with the Moroccan legislation, we believe that respecting the rights of our employees is essential to build a lasting relationship with our team.

We praise ourselves to having a united team which has been accompanying us in our daily tasks for several years.

With this philosophy in mind, we strive to offer the best value to our guests, while respecting the rights of our employees and preserving our historic home in the heart of Fez.

YOU WILL BE WELCOMED BY OUR COLLABORATORS

Houda, our manager; Mohamed, head butler and a loyal collaborator for over six years; Mounir and Khalid, our butlers; Sanae, the queen of the kitchen; Hanane and Asmae, whose magic touch works wonders in the spa; Mourad and BaMohamed with their luggage trolley—likely the first faces you’ll see, as they are responsible for escorting our guests from the parking area to the riad; and finally, our housekeeping team, led by Zakia, without whom Mayfez wouldn’t have the same character.

Dominique, owner/manager of Mayfez, who has been lived in Egypt for 6 years, moves to Fez for a month every trimester. So it is highly likely that you may share a chat with her.