General Sales Conditions & Advises


Check in – Check out
Check in is between 3 and 11:30 pm (please advise for early and late check ins)
Check out : 12pm.

Should you arrive early or check out late, guests are welcome to use the premises.

We would appreciate to be informed of the approximate time of arrival of our guests.

Children, additional person and sofa beds
All children and babies under 7 years of age stay at the hotel for free for the use of sofa beds and baby cots (according to availability)
From 7 years, each additional person will be charged 380 MAD (approx. 35€). One room can host 2 children up to 12 years, or one adult.
Sofa beds are available on request and need to be confirmed by the hotel.
These extra costs are not automatically calculated in the total amount of the booking and must be paid, separately, directly to the property at check out.

Continental breakfast is included in the price of the room. They are served at table or in the room between 8 and 10:30am. On request breakfast can be served at the restaurant at 7:30 and for early check outs breakfast will be provided in take away bags.

For security reasons, the rooms at the Riad are completely non-smoking, except for their private terraces.
Any offender will have to pay a 1,000 MAD penalty for smoking inside the room.
The rest of the hotel remains smokers friendly.

Pets are not allowed in the property.

Arrival and Transfer
Located inside the Old Medina, Riad Mayfez Suites & Spa is not directly accessible by car. A little 10 minutes’ walk is necessary to get to the property.

Find us
Please contact us by phone, WhatsApp or FaceTime 15 minutes before your arrival in Fez, so that we can send you our carrier: +212 (0)6 66 88 20 24.

We recommend using Google Maps by searching for “Riad Mayfez Suites & Spa” or using our GPS location: 34° 3′ 40.30” N 4° 58′ 39.40” W

The location of the nearest garage: It is dusty, but it is underground and secure.

Our Porter service
We invite you to contact us by Phone, WhatsApp or FaceTime 15 minutes before your arrival in Fez, so that we can send our porter to our meeting point: +212 (0)6 66 88 20 24.

We recommend our guest to beware of false guides who proliferate in the medina and especially at taxi drop-offs and even at the airport. They carry false official cards and offer cheaper rates than the official one.
They are not dangerous but they only tour the bazaars, shops, and expensive creepy restaurants, living on kickbacks from shops and restaurants.
Beware also the false drivers, especially when travelling to Chefchaouen.
The hotel can recommend guides, drivers and guided tours with trustful and competent partners that have been selected within the best in town.



Our cancellation policy applies only to our customers and not to travel agents. The latter are subject to the conditions defined in their contracts with Riad Mayfez Suites & Spa.

– Up to 3 days before arrival: cancellation free of charge.

– No-show*: 100% of the total amount.

*Any customer who fails to arrive before 00.15 the night following the scheduled arrival date.



1. For bookings made between 20 December and 4 January, 100% of the total amount of the booking will be required 21 days before arrival. Any cancellation after these 21 days will result in a total non-refund of the reservation

2. For groupe (for 3 to 5 suites): 50% of the total amount is payable 15 days before arrival date.

3. From 6 suites and for privatisation of the riad:

– 50% of the total amount is required 21 days before arrival date

– 75% of the total amount is required 7 days before arrival date.



Kindly note that special requests will be met subject to availability and may incur additional charges.

Private parties or events are strictly prohibited in the Riad unless agreed before with the management.