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Information COVID-19

Updated on February 4th, 2022

INFORMATION

Morocco is not immune to the COVID-19 pandemic. Today 70% of the Moroccan population is vaccinated and a vaccination pass is mandatory since 21st October 2021, making Morocco the African champion of vaccination. Face mask is mandatory in covered areas throughout the country.

 

COMING TO MOROCCO

,Riad Mayfez follows the recommendations of the WHO, the Moroccan government, and the WTTC. Since the month of July 2021, we have been granted the Welcome Safely Health Label by the Moroccan Ministry of Tourism, a great reward for our health commitment, that we made, from the first weeks of the pandemic.

Relax. We are here to enlighten you on what awaits you throughout your travel arrangements and your arrival in Morocco.

Beware, a valid vaccination pass is compulsory, if you wish to travel to Morocco.

BEFORE DEPARTURE

  • Valid vaccination pass or Negative PCR test of less than 72 hours. A valid vaccination pass means the receipt of 3 doses, or 2 doses, with a second dose administrated not later than 4 month before travelling.
  • No prerequisites are required for children under 12 years of age.
  • Downloadable contact tracing form.

ARRIVAL IN MOROCCO

  • Presentation of the vaccination pass, negative PCR result (72 hours), and contact tracing form duly filled in.
  • No prerequisites are required for children under 12 years of age.

STAY IN MOROCCO

  • Face mask is mandatory indoors only.
  • Since October 21, a vaccination pass is required in hotels, shops, restaurants, museums and administration. 

DEPARTURE FROM MOROCCO

Passengers travelling out of the country are required to abide by the particular travel, health and COVID-19 related requirements of the destination country. Please familiarize yourself with your home country’s policies before your return. You may be required to isolate for a period of time and/or complete a COVID-19 test prior to departure from Morocco, or upon arrival.

 

SAFETY PROTOCOL

DO ALL RIAD INFRASTRUCTURE OPERATE NORMALLY ?

Given the drastic decline in our occupancy rate and the safety measures imposed, we unfortunately have had to adapt our offer and services. For food safety reasons, we no longer serve “à la carte”, so as not to have to store food. We give maximum priority to fresh ingredients, therefore we require that you inform us, in advance, about your meal choice.

 

WHAT MEASURES ARE BEING TAKEN BY MAYFEZ TO PROTECT ME AGAINST COVID ?

  • Due to its size and internal policy Riad Mayfez is an establishment where social distancing is done naturally :
  • Riad Mayfez is a large property with only 5 suites. Long before Covid, many of our guests already thought they were alone, even though the riad was fully booked.
  • Also, the Riad is completely closed to non-residents of the hotel.
  • All rooms enjoy an independent path, so without contact with other guests.
  • Our guests will therefore have no problem to take their meal isolated and will be welcome to enjoy the restaurant and the bar with far more than 1 meter social distancing.
  • We have never had a buffet breakfast, for obvious sanitary reasons. In fact, we have never understood the craze for this kind of breakfast. So we will as always continue to serve breakfast at the table or in room.
  • Guests will be in contact with little service staff during their stay as we are a team of 9 people only.
  • Guest room will be cleaned by the same housekeeper throughout their stay.
    Luggage are sanitized at arrival before and after handling.
  • Room service in room or on the private terraces of the suites remain a possibility, today as yesterday, and for all meals.
  • Hydro-alcoholic gel dispensers are available in all suites, reception, bar, restaurant and billiard room and Spa
  • Sanitizing carpets are in use at reception and at the back-door of the riad.

WHAT HEALTH MEASURES DO YOU PLAN FOR YOUR STAFF ?

Our staff must now submit to even more drastic safety measures. They already had to shower before putting on their uniforms, they now, also, have to control their temperature twice a day, mornings and afternoons, for their safety and the safety of our guests.

Our staff is required to wash thouroughly their hands several times a day.
Wearing a mask is compulsory for all staff.
The same hygiene rules apply to our suppliers and any trade entering the establishment.

HOW IS THE CLEANING OF PUBLIC SPACES CARRIED OUT?

  • We have always taken special care of the cleanliness and maintenance of our rooms and lounges and we have, now, also increased our hygiene procedure.
  • For the maintenance of our rooms, we use effective and non-toxic products: white vinegar, black soap, baking soda. Now we have also added alcohol and Dettol to our cleaning material.
    Public areas are cleaned twice a day and switches, door handles and elevator buttons are sanitized with alcohol 3 times a day.
  • The toilets are also disinfected several times a day.

We remind you that Riad Mayfez is a small Riad that is not open to non-residents of the hotel and that, therefore, there is only a very limited human traffic in the property.

WHAT ABOUT THE ROOM CLEANING PROCEDURE ?

  • Marble and wooden floorings are cleaned with hot water and black soap, a well-know natural sanitizer.
  • Each room is cleaned with microfiber cloths (one colour for each surface type). They are changed for each room and washed in the washing at 60°C.
  • Bed linen is washed and boiled at a professional laundry.
  • Our housemaids wear masks, gloves and shoe protection during all cleaning actions. These accessories are changed for each room.
  • Rooms will remain empty 48 hours between check out and check in.

Check our detailed protocol (lien vers le PDF du protocole sanitaire en anglais)

CAN I CHANGE MY BOOKING ?

Yes. Let us know if your plans change.
We remain committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies to offer you convenience and peace of mind.
While travel restrictions remain in place, we will continue to waive change fees. If you need to adjust a reservation made through the website, please contact Mrs Dominique Laraqui – Owner of Riad Mayfez Suites & Spa.

CAN I CANCEL MY BOOKING ?

Yes, you can cancel your booking. For existing bookings affected by new restrictions (i.e. the restrictions were not in place when you made your booking) imposed by authorities, either in your country of origin, transit country or Morocco, we will waive any cancellation fees.
In case you would like to cancel or change a booking made with an intermediary such as a travel agency or an online booking site, please contact them directly.

 

Health protocol

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